Privacy Policy

Shoaib Saleh is committed to protecting the privacy of visitors and customers who utilize our website and engage with our services. This policy describes how we collect and use personal information collected from you whether online or offline.

Data Collection

We may collect various types of personal data from you directly via forms, emails, chat, phone, or through any other modes of interaction. This includes:
Name, email address, phone number, mailing address, and other basic contact details.
Demographic data like gender, age, and location to understand our audience.
Website usage information through cookies and other technologies to enhance user experience.
Payment details if you purchase any of our services or products.
Photos, videos, files, or any other content you provide for availing our services.
Communications between you and our team to understand queries, address issues, and document orders/transactions.
Device and system information to ensure compatibility with our systems and diagnose technical issues.
We may also collect your IP address, browser details, pages visited, etc. for security, personalization, analytics, and diagnostic purposes. Some data collection is necessary for providing you services while other data is optional. We will specify which data is required and optional while collecting it.

Data Usage

We use the personal data collected for the following broad purposes:
To initiate and deliver our services to you as per your order or request.
To respond to your queries, address issues, and provide support.
To send important updates, offers, and notifications for your account, orders, or contractual obligations.
To manage our operations more efficiently through analytics of website usage, transactions, diagnosing issues, etc.
To prevent misuse, and fraud, improve the security of our systems and infrastructure.
To personalize your experience on our website through profiling your digital footprints.
For research, statistical analysis, and business development purposes in an anonymous manner.
To comply with our legal and contractual obligations for record-keeping, due diligence, etc.

Data Sharing

We shall not rent, sell, swap, or share your data with third parties for their marketing purposes without your explicit consent, except:
When required by law or any court order for compliance with any legal obligation or process.
To third-party vendors, contractors, and consultants who work for us under a confidentiality agreement. They are allowed to use data solely for the purpose of delivery of our services to you.
During the assignment/transfer of our business to another party, provided they follow strict privacy policies or have agreed to maintain confidentiality of data.

Data Retention

We shall store your identifiable data for as long as required for the provision of services, resolving issues, performing our obligations under an agreement, etc. Thereafter the data shall be archived and maintained securely for the following retention periods depending on the data type:
Contact and demographic data – 5 years from the end of the engagement
Financial/payment records – 7 years from the end of the financial year
Communication records – 3 years from the resolution of the issue
Device/system-related data – 30 days from collection

Data Security

We have implemented robust technical and organizational security safeguards to protect your data against intentional/unintentional loss or alteration. Some key measures include:
Data is stored safely on secured servers in encrypted form with restricted access.
Regular monitoring and auditing of technical infrastructure for vulnerabilities.
Strict access protocols for employees handling personal data.
Up-to-date firewalls, threat detection systems, and data loss prevention tools.
Ongoing employee training for security best practices and privacy compliance.
Encryption of financial transactions and sensitive data in transit.
Your Rights
You have the following rights concerning your personal data under applicable laws:
Right to access, update, or rectify any data about you.
Right to object or restrict processing of your data for certain purposes.
Right to request data portability or erase your data under certain circumstances.
Right to lodge a complaint regarding processing of your data.
Updates to Privacy Policy
We may update this privacy policy from time to time to reflect any legal changes or introduce new policies. We will notify you through our website or email whenever significant changes are made. Please check back periodically. For any queries, please contact our team.

Privacy Policy

Data Collection

Data Usage

Data Sharing

Data Retention

Data Security

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